Last updated February 15th 2016
You may be able to cancel a booking depending on the booking cancellation terms. Booking cancellation terms for each booking are indicated prior to the booking as well as on booking management page.
The following is a list of most commonly used cancellation terms. You cancellation terms may be different.
Free cancellation 24 hours before the booking
100% refund for cancellations done up until 1 day (24 hours) prior to the game start. No refund for cancellations done when there is less than 1 day (24 hours) left until the game start.
Free cancellation 72 hours before the booking
100% refund for cancellations done up until 3 days (72 hours) prior to the game start. No refund for cancellations done when there are less than 3 days (72 hours) left until the game start.
No refund for any cancellations.
If there is a complaint from either party, notice must be given to Nowescape within 24 hours after the game start. Nowescape will mediate when necessary and has the final say in all disputes. A booking is officially cancelled when the user clicks the cancellation button on the cancellation confirmation page, which they can find in My Bookings.